Email and Internet Privacy - Our Attitude and Rules
Indochine Resort and Villas Phuket
has a strong commitment to providing excellent service
to all of our customers and visitors of this Web
site, including respecting your concerns about privacy.
We understand that you may have questions about how
this Web site collects and uses the information that
you provide to us. We have prepared this statement
to inform you of the privacy principles that govern
this Web site.
This Statement contains numerous general and technical
details about the steps we take to respect your privacy
concerns. We have organized the Statement by major
processes and areas so that you can quickly link
to the information of most interest to you.
If after reviewing this Statement, you have any questions
or privacy concerns please send an email to info1@indochinephuket.com
Browsing
This Web site does not collect personally identifiable
information when you browse this Web site and request
pages from our servers unless you voluntarily and
knowingly provide it to us. This means that we will
not know your name, your email address, or any other
personally identifiable information just because
you browse the Web site unless you:
- access the Web site from a link in an email that
we sent;
- have created a profile and log-in when you access
the Web site.
In these cases we will know who
you are based on the information you previously supplied
to us. When you request a page from our Web site, our
servers log the information provided in the HTTP request
header including the IP number, the time of the request,
the URL of your request and other information that
is provided in the HTTP header. We collect the HTTP
request header information in order to make our Web
site function correctly and provide you the functionality
that you see on this Web site. We also use this information
to personalize content presented to you, better understand
how visitors use our Web site and how we can better
tune it, its contents, and functionality to meet your
needs.
Information We Collect and How We Use It
When we need to collect personally identifiable information
from you to provide you with a particular service,
we will ask you to voluntarily supply us with the information
we need. For example, if you would like to make a reservation
at one of our hotels, we will ask you for information
such as name, address, telephone number, email address,
credit card number, and room preference to process
your reservation. We will use your email address to
send a confirmation and, if necessary, might use the
other information to contact you for help in processing
the reservation. We will also use your email address
to:
1) send you a pre-arrival message summarizing your
confirmation details and providing other information
about the area and the hotel,
2) notify you about special offers and promotions as
described in the email section of this privacy statement,
3) send you copies of your hotel bills when you request
them.
Reservations
The personally identifiable information you provide
to us for making a reservation is made available to
the applicable hotel for the purpose of meeting your
reservation request. After making a reservation or
completing your stay at Indochine Resort and Villas,
unless you tell us otherwise, the information you provide
will be used by us for marketing of Indochine Resort
and Villas.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential
information; it is, accordingly, subject to our company's
security procedures and policies regarding protection
and use of confidential information. When we ask you
for credit card data, it is transferred over a Secured
Sockets Layer (SSL) line, provided you are using a
SSL enabled browser such as Microsoft Internet Explorer
or Netscape Navigator. We also use SSL on other pages
where you would enter personally identifiable information.
This ensures that your information is encrypted as
it travels over the Internet. This secure mode is enabled
before any such information is transmitted from your
computer. You will know you are in secure mode when
the padlock or key icon in the lower right-hand or
left-hand corner of the computer screen appears in
the locked position. In addition, when accessing a
secure server, the first characters of the site address
will change from "http" to "https."
After information reaches Indochine Resort and Villas,
it is stored on a secure server that resides behind
firewalls designed to block unauthorized access from
outside of Indochine Resort and Villas. Because laws
applicable to personal information vary by country,
our hotels or other business operations may put in
place additional measures that vary depending on the
applicable legal requirements. Information collected
on the Web sites covered by this privacy statement
is generally processed and stored in the United States.
Disclosure of Information to Third Parties
In addition to the travel-related services and required
information sharing described directly above, Indochine
Resort and Villas does use the services of third parties,
such as market researchers, fulfillment houses, email
service providers and mail houses that process mail.
These parties are contractually prohibited from using
personally identifiable information for any purpose
other than for the purpose Indochine Resort and Villas
specifies. We do provide non-personally identifiable
information to certain service providers for their
use on an aggregated basis for the purpose of performing
their contractual obligations to us.
Cookies
Our Website uses "cookie" technology. "Cookies" are
encrypted strings of text that a Web site stores on
a user's computer. Our Web site requires the use of
a Cookie throughout the online reservation process.
Without Cookies we will not be able to keep information
you enter on multiple pages together. For example,
unless Indochine Resort and Villas can remember the
dates you used in your hotel search, we will not be
able to check room availability. Cookies also enable
us to customize our Web site and offerings to your
needs and provide you with a better online experience. In
addition, Cookies are used to:
- Allow registered users to sign in without typing
their sign-in name each time;
- Measure usage of various pages on our Web site
to help us make our information more pertinent to
your needs and easy for you to access;
- and provide functionality such as online reservations
that we believe would be of interest and value to
you.
The types
of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies.
Session Cookies are temporary and are automatically
deleted once you close your internet browser. Persistent
Cookies remain on your computer hard drive until you
delete them or are otherwise removed upon expiration.
We do not use Cookies to ascertain any personally identifiable
information about you apart from what you voluntarily
provide us in your dealings with Indochine Resort and
Villas. Cookies do not corrupt or damage your computer,
programs, or computer files.
We use third-party advertising technology to serve
ads when you visit our Web site and sites upon which
we advertise. This technology uses information
about your visits to this Web site and the sites upon
which we advertise, (not including your name, address,
or other personally identifiable information), to serve
our ads to you. In the course of serving our
advertisements to you, a unique third-party persistent
Cookie may be placed or recognized on your browser. In
addition, we use beacon gifs (see description below),
provided by our ad-serving providers, to help manage
our online advertising. These beacon gifs enable
our ad server to recognize a browser's Cookie when
a browser visits this site and to learn which banner
ads bring users to our Web site and whether a reservation
on Indochine Resort & Villas is executed. The
information our ad-serving providers and we collect
through this technology is not personally identifiable.
You may set your browser to block Cookies (consult
the instructions for your particular browser on how
to do this), although doing so will adversely affect
your ability to perform certain transactions, use certain
functionality, and access certain content on our Web
site.
Other Sites
Indochine Resort and Villas is only responsible for
the privacy statement and content of this Web site.
We are not responsible for the privacy practices or
the use of cookies on Web sites that you have accessed
this Web site from and to the non-Indochine Resort
and Villas Web sites that you may access from this
Web site.
Indochine Resort and Villa Changes to Your
Privacy Rights
In the future, we may need to change this privacy statement.
All changes will be made here so that you will always
know what information we gather, how we might use that
information and whether we will disclose it to anyone.
This statement was last updated on November 3, 2009.
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